Terms and Conditions

Type of Website: On Call Services
Effective Date: November 25, 2024

https://openaer.ca/ (the "Site") is owned and operated by OpenAer Roadside Assistance. For inquiries, OpenAer Roadside Assistance can be contacted at:

• Email: info@openaer.ca

• Phone: (177) 887-8777

• Address: Surrey, BC

Purpose: These Terms and Conditions are designed to inform users of our Site about:

1. The personal data we collect;

2. How we use the collected data;

3. Who has access to the data collected; and

4. The rights of Site users.

These Terms and Conditions supplement other policies applicable to our Site.

Consent: By using our Site, you agree to the following:

1. The conditions set forth in these Terms and Conditions; and

2. The collection, use, and retention of your data as outlined in this document.

Personal Data We Collect:

We only collect data necessary to achieve the purposes outlined in these Terms and Conditions. Additional data will not be collected without prior notification.

Data Collected in a Non-Automatic Way:

We may collect the following personal data when you perform certain actions on our Site:

• First and last name

• Email address

• Phone number

Collection Method: Contact Form

How We Use Personal Data: Data collected on our Site will only be used for the following purposes:

1. Communication to resolve issues or inquiries.

We will not use your data for purposes beyond those disclosed in these Terms and Condition

Who We Share Personal Data With: Employees

We may share user data with employees who require access to perform their duties as outlined in these Terms and Conditions.

Other Disclosures:

We will not sell or share your data with third parties except in the following circumstances:

1. If required by law;

2. If required for legal proceedings;

3. To protect our legal rights; and

4. To buyers or potential buyers in the event of a company sale.

If you navigate to a third-party website via hyperlinks on our Site, note that we are not responsible for and have no control over their terms or policies.

Data Retention:

User data will be stored until the purpose for which it was collected has been fulfilled. You will be notified if your data needs to be retained for a longer period.

How We Protect Your Personal Data:

We take the following precautions to safeguard your data:

• Strong browser encryption during transmission.

• Secure servers in protected facilities for data storage.

• Restricted access to data for authorized employees bound by strict confidentiality agreements.

Employees breaching these agreements may face termination. While we strive to ensure data security, inherent risks exist in online environments, and we cannot guarantee absolute protection beyond reasonable measures.

Children's Privacy:

We do not knowingly collect or use data from children under 13 years of age. If such data is inadvertently collected, it will be promptly deleted. Parents or guardians of children under 13 may contact us to address this issue.

Access, Modify, Delete, or Challenge Your Data:

To inquire about, modify, or delete your data, or to challenge how your data is handled, contact our privacy officer:

• Email: info@openaer.ca

Additional Clauses: Refusal of Service:

If an end user requests a service, they have a 15-minute grace period to cancel without penalty. If our crew has departed for the location or arrived at the site, cancellations or refusals will incur a fee of 50% of the quoted service charge.

This policy ensures efficient use of our time and resources, prioritizing critical and serious inquiries. The fee also offsets fuel and labor costs incurred.

Modifications to the Terms and Conditions:

These Terms and Conditions may be amended to maintain compliance with applicable laws or reflect changes in data collection practices. Updates will be reflected in the "Effective Date" at the top of this document.

We recommend periodic reviews of these Terms and Conditions. If significant changes occur, users may be notified via email.

Contact Information:

If you have any questions, concerns, or complaints, please contact us:

• Email: info@openaer.ca